At GuruPrasadam, we strive to ensure that every order reaches you safely and in good condition.

Due to the nature of our Ayurvedic, herbal, food and wellness products, products once delivered are generally non-returnable and non-exchangeable, except in the situations specifically mentioned in this policy.

Customers may contact us within 48 hours from the date of delivery if the product received is:

• Incorrect or different from the product ordered
• Damaged during transportation
• Defective or leaking
• Received in an unacceptable condition
• Short in quantity or missing from the delivered order

Due to hygiene, safety and product-quality considerations, we do not accept returns or exchanges for products that have been successfully delivered and are in proper condition.

• Change of mind
• Personal preference
• Incorrect product selected by the customer
• Product no longer required
• Taste or personal suitability
• Products that have been opened, used or tampered with
• Damage caused by improper storage or handling after delivery

For damaged, incorrect, defective or missing products, customers are requested to provide the following within 48 hours:

• Unboxing video, preferably showing the package before opening
• Clear photographs/videos of the product received
• Photographs of the outer packaging and shipping label
• Order number / invoice
• Brief description of the issue

Once we receive your complaint and supporting information, our team will review the order and product condition.

After verification, GuruPrasadam may provide:

• Replacement of the affected product; or
• Refund of the eligible amount.

The final resolution will depend on the nature of the issue and availability of the product.

For eligible prepaid orders, the approved refund will generally be processed to the original payment method used for the order.

For eligible Cash on Delivery (COD) orders, refunds cannot be processed through the original payment method because no online payment was made.

After approval, the customer may be required to provide valid bank account details for processing the refund through NEFT or another applicable bank transfer method.

If a shipment is returned by the logistics service provider due to reasons such as:

• RTO (Return to Origin)
• Shipment lost in transit
• Misrouting
• Transportation damage
• Other logistics-related issues

Our team will verify the shipment status with the logistics provider. Where a refund is approved, it will be processed according to the applicable payment method.

Cancellation requests may be accepted only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

If, due to an unforeseen circumstance, an ordered product becomes unavailable after the order has been placed and payment has been received, GuruPrasadam may cancel the affected item/order and issue an applicable refund to the original payment method.

Customers are advised to check the package and products carefully upon delivery.